Your rights as a client

Every individual we serve is entitled to safe, respectful, high-quality care. These rights apply to all Harmony home care and NJ DDD clients:

You have the right
To be treated with dignity, respect, and without discrimination of any kind.

You have the right
To receive safe, competent care from screened, trained, and supervised caregivers.

You have the right
To privacy and confidentiality of personal and health information.

You have the right
To participate in creating and changing your own care plan.

You have the right
To be informed about services, costs, and any changes in advance.

You have the right
To voice concerns or complaints without fear of retaliation.

You have the right
To refuse care or services and be informed of the consequences.

You have the right
To a caregiver match that respects your preferences, culture, and routines.

Non-discrimination

Harmony Support LLC provides care and employment without regard to race, color, national origin, ethnicity, religion, age, sex, gender identity or expression, sexual orientation, disability, marital status, veteran status, or source of payment. Everyone is welcomed with the same compassion and respect.

Privacy & confidentiality

We treat client and family information as strictly confidential. Personal and health information is shared only with the caregivers and staff directly involved in providing care, or as required by law. We do not sell personal information. See our Privacy Policy for details on how information collected through this website is handled.

Caregiver screening & safety

Your safety begins with who we hire. Every caregiver completes comprehensive background screening, verified certifications, a skills and competency assessment, and character/empathy screening — with ongoing training and supervision by our Care Director. All caregivers are insured and bonded.

Concerns & complaints

Your voice matters. If you ever have a concern about your care or caregiver, contact us at (973) 920-5737 or info@harmonysupport.care. We take every concern seriously, investigate promptly, and will never retaliate against anyone for raising an issue in good faith.

Reporting abuse, neglect, or exploitation

If you suspect abuse, neglect, or exploitation of a vulnerable adult in New Jersey, contact Adult Protective Services at 1-800-792-8820. For matters involving individuals with developmental disabilities, you may also contact the NJ DDD. In an emergency, always call 911 first.

This page is provided for general information and is not legal advice. Please review with your compliance advisor before publishing.

Client Rights & Protections